Shipment Policy

Effective Date: January 2, 2025

Contact Information

  • Address: 4063 E Prattsburg Rd, Milan, Indiana (IN), 47031, USA
  • Phone Number: (859) 586-8051
  • Email: info@jinobabymilk.com

1. Introduction

This Shipment Policy outlines the terms and conditions related to the shipping process for all orders placed with Jino Baby Milk. By placing an order, you agree to these terms. We aim to provide efficient, safe, and timely delivery of your products.

2. Shipping Locations

We offer shipping to domestic U.S. addresses and select international locations. Some products may be restricted to specific regions or countries. If an item cannot be shipped to your location, you will be notified during the checkout process.

3. Shipping Methods and Delivery Timeframes

We provide a variety of shipping methods to suit your needs. Delivery times are estimates and may vary based on your location and shipping options:

  • Standard Shipping: Typically delivers in 5-7 business days.
  • Expedited Shipping: Delivers in 2-3 business days.
  • Overnight Shipping: Delivered the next business day if ordered before 2 PM EST.

Note that delivery times are estimates and could be delayed due to weather, holidays, or high shipping volumes.

4. Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions that will be applied during checkout if available.

5. Order Processing and Shipping Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
  • Shipping Confirmation: Once your order has shipped, you will receive an email with tracking information to follow the progress of your package.

6. Delivery Address

Please ensure your shipping address is complete and accurate. Jino Baby Milk is not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, contact us as soon as possible. Once the order is shipped, we cannot change the address.

7. Shipping Restrictions

  • International Shipping: For international orders, customs duties, taxes, and fees may apply. These charges are not included in the shipping cost and will be your responsibility upon delivery. Customs regulations vary by country, so please check with your local authorities for additional information.
  • Restricted Products: Certain items may be restricted from shipping to certain locations. You will be notified if any items in your order cannot be shipped to your address.

8. Shipping Delays

While we strive for timely delivery, delays can occur due to reasons beyond our control, such as weather, shipping carrier issues, or high demand. Jino Baby Milk is not responsible for delays caused by third-party carriers, but we will assist you in tracking and resolving issues.

9. Lost or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will assist in tracking your package or filing a claim with the carrier.
  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will help you process a return, replacement, or refund.

10. Order Tracking

After your order has been shipped, you will receive tracking information via email. You can use the tracking number to monitor the progress of your delivery on the carrier’s website.

11. Customer Support

For any shipping-related questions or issues, please contact our customer support team:

  • Email: info@jinobabymilk.com
  • Phone Number: (859) 586-8051
  • Address: 4063 E Prattsburg Rd, Milan, Indiana (IN), 47031, USA

12. Changes to the Shipment Policy

We reserve the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to make purchases, you agree to the revised terms.