Sales Policy

Effective Date: January 2, 2025

At JinoBabyMilk, we are committed to providing high-quality baby milk products and excellent customer service. This Sales Policy outlines the terms and conditions for purchasing products from our website jinobabymilk.com. By placing an order with us, you agree to be bound by this policy.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to high demand or unforeseen circumstances, some products may be out of stock. In such cases, we will notify you as soon as possible, and you will have the option to:

  • Wait for the item to be restocked.
  • Choose a similar product.
  • Cancel your order and receive a full refund.

2. Pricing

All prices on our website are listed in U.S. dollars and are subject to change without notice. We strive to provide accurate pricing information; however, we reserve the right to correct any pricing errors on the website. In the event of a pricing error, we will contact you before processing the order and provide the option to:

  • Accept the correct price.
  • Cancel the order for a full refund.

Prices do not include applicable taxes or shipping fees, which will be added at checkout.

3. Order Confirmation

Once you place an order with us, you will receive an order confirmation email containing the details of your purchase, including the items ordered, shipping address, and total cost. This confirmation does not guarantee product availability or shipment.

4. Payment

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment methods as indicated on the website

All payments are processed securely. By submitting your payment details, you authorize us to charge your payment method for the total amount of your order, including taxes and shipping fees.

5. Shipping and Delivery

  • Processing Time: We aim to process and ship all orders within 1-2 business days of receiving your order. Orders placed during weekends or holidays may take longer to process.

  • Shipping Methods: We offer various shipping options. Shipping charges will be calculated during the checkout process based on your location and the shipping method selected.

  • Delivery Times: Delivery times depend on your location and the shipping method chosen. Estimated delivery times will be provided during checkout. Please note that delivery times are estimates and may vary due to unforeseen circumstances like weather, holidays, or carrier delays.

  • Shipping Restrictions: Currently, we only ship within the United States. We do not offer international shipping at this time.

6. Order Cancellations

You may cancel an order if it has not yet been processed for shipment. To cancel your order, please contact us as soon as possible at info@jinobabymilk.com or call (859) 586-8051. Once an order has been shipped, it cannot be canceled, but you can return the item in accordance with our Refund and Returns Policy.

7. Sales Tax

Sales tax will be added to your order as required by law. The applicable tax rate is based on your shipping address and will be calculated at checkout.

8. Returns and Refunds

For information on how to return an item and request a refund, please refer to our Refund and Returns Policy. Refunds will be issued to the original payment method after we receive and inspect the returned product. Shipping fees are non-refundable.

9. Product Warranties

We stand behind the quality of our products. If you receive a defective product, please contact us within 7 days of receiving your order. We will either replace the defective item or provide a full refund, depending on your preference and availability of stock.

10. Customer Support

If you have any questions or need assistance with an order, please contact our customer service team. We are here to help:

11. Changes to This Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about our terms and conditions.

Thank you for shopping with JinoBabyMilk! We are dedicated to providing the best products for your baby and ensuring a smooth shopping experience.